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Personal Banking

At Sperry, the security of both your assets and information is a top priority.

We go above and beyond credit union industry best practices to protect your valuable personal information, as well as monitor your Sperry accounts for fraudulent activities. As such, Sperry's online systems are closely monitored and constantly updated to protect against the emerging threats. 

That being said, it is important to remember that the security of your personal information cannot be reliant upon on these measures alone. When it comes to fraudulent activity and catching the fraudsters who engage in criminal acts, we all have the responsibility to protect ourselves by keeping up-to-date on the latest scams. 

Some simple tips include:

  • Protecting your P.I.N. -  Always use your hand to shield your P.I.N. as you enter it.
    If the fraudsters do not have your P.I.N., they won't be able to use a clone of your debit card for P.I.N. based transactions.
  • Protecting your Online/Mobile Banking log in credentials - Never, ever, give anybody access to your online or mobile banking log in credentials - no matter what. Always be sure to protect your sensitive account information!
  • When In Doubt, Give Sperry a ShoutIf something seems fishy or unusual, such as an email you've received asking for your Sperry online banking ID and password, don't hestitate to give us a call.  
  • Remember - Sperry will never contact you online to ask for your account numbers, social security number, or online banking username or password!

Following these tips are a good start to ensuring that your accounts are kept secure. Unfortunately, there are scammers everywhere - so vigilance, and education, are both key! The information that is provided on this page can help keep your sensitive financial information safe, so check back often. You can find a comprehensive list of resources below the Scam Alerts section.

 

Sperry Scam Alerts: Keep Up-to-Date on the Latest!

September 2019

Phishing for Instagram Passwords

If you’re one of Instagram’s one billion account holders, then stay on high alert for the latest phishing scam targeted towards the social media platform’s users.
The bad guys start the attack by sending an email claiming that someone has attempted to log in to your account. The email is convincing with its simple message and familiar design–complete with an Instagram logo and icon. The email message includes a “sign in” link and a “secure code” to confirm your identity.
When you click the sign in link, you’re brought to a completely fake, but extremely realistic-looking Instagram login page. The web address of the login page is the only noticeable red flag. The web address does not include “instagram.com”, and the URL ends with “.CF” instead.

Remember the following to avoid scams like this:
•    Whenever you’re providing login credentials, be certain you’re on the real login page. 
•    Pay attention to the web address and be sure the proper domain is included in the URL. 
•    When you get an email from an online service that you use, always log in to your account through your browser to check the validity of the message–not through links in the email. 
 

August 2019

Capital One: What Else Is In Your Wallet?

As you may have heard, Capital One announced that they experienced a data breach in March which exposed the data of nearly 106 million bank customers or credit card applicants. Capital One has said they will notify the customers or applicants whose data was exposed. However, you must stay alert and be on the lookout for any phone calls, emails, or text messages from cyber criminals related to this data breach.

Watch out for the following things:
•    Phishing emails that claim to be from your financial institution where you can “check if your data was compromised” 
•    Phishing emails that claim there is a problem with a credit card, your credit record, or other personal financial information 
•    Calls from scammers that claim they are from your bank, a credit union, or a government institution 
•    Any unexpected communication requesting personal information, such as your Social Security Number 
•    Indications that your identity was stolen, such as fraudulent charges on your credit card or notifications that your credit score has lowered 
 

You Won't "LIKE" These Instagram Scams

Some of the latest social media phishing scams are making their way through Instagram right now. These attacks trick you into giving up your account’s login credentials so the bad guys can take over your account and further spread their malicious tricks.

Here’s how it works: You’ll receive a message from an Instagram user. The message claims they’ve seen some of your photos ranked on a “Hot List”, or even a so-called “Nasty List”. The message leads you to a fake Instagram account to see your ranking. The scammers include a dangerous, shortened link in their Instagram account profile, and use an enticing message to get you to click. Once you’ve clicked this link, you’re directed to a fake, but identical-looking Instagram login page. Don’t log in! If you enter your information here, it will be instantly sent to the bad guys.

Remember these tips when using social media platforms:

• Never open or respond to social media messages from strangers. Even if the message appears to be from someone you know, be cautious, their account may have been hacked. 

• Shortened links are often used on mobile phones and social media profiles. If you can’t see the full address of where a link is taking you, don’t click! Wait until you can view the link on a desktop, and avoid clicking suspicious links altogether. 

• Using shocking content to entice you is one of the oldest tricks in the book of phishing scams. If you receive an email or message claiming that your photos were seen somewhere, this is likely a scam. Don’t respond, and delete the message immediately. 

 

Additional resources, sourced from the NCUA and others:

Resources to Help Combat Elderly Abuse and Fraud, and Senior Issues:

  • Equal Housing Lender
  • NCUANCUA
  • Norton by Symantec